Privacy Policy

At Nature Bay Safari, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our services, website, and booking process. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to process your booking, improve our services, and provide you with a better experience. The types of personal data we may collect include:

• Personal Details: Full name, gender, date of birth, nationality, passport information, and emergency contact details.
• Contact Information: Email address, phone number, and mailing address.
• Payment Information: Credit card details, billing address, and bank information (which is processed securely through third-party payment gateways).
• Travel Information: Your travel dates, safari preferences, special requests, dietary requirements, medical information (if provided), and previous travel history.
• Website Usage Data: We collect non-personally identifiable information, such as IP addresses, browser type, and browsing activity, through cookies and similar technologies to enhance the user experience.

2. How We Use Your Information

Your personal information is used for several purposes to ensure we provide you with a seamless and personalized safari experience, including:

• Booking and Reservation: To process your safari booking, manage reservations, and confirm your itinerary.
• Communication: To send you booking confirmations, updates, and important information related to your safari, including reminders, invoices, and travel documents.
• Customer Support: To respond to inquiries, provide assistance, and address any concerns or issues you may have during your travel planning process.
• Marketing: With your consent, we may send you promotional materials, newsletters, and special offers regarding our safari packages, new destinations, or upcoming events.
• Legal Obligations: To comply with any applicable legal requirements or enforce our terms and conditions in relation to your booking.
• Safety and Security: To manage your safety during your safari, such as sharing medical information with our guides and staff if necessary for health-related concerns.

3. How We Protect Your Information

We are committed to maintaining the confidentiality and security of your personal data. We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse, including:

• Encryption: All sensitive personal and payment data are encrypted during transmission through secure connections (SSL).
• Access Control: Only authorized personnel within Nature Bay Safari will have access to your personal data, and they are trained in data protection protocols.
• Payment Security: Payments are processed through third-party, PCI-compliant payment gateways, ensuring secure handling of payment information.
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

4. Sharing Your Information

Nature Bay Safari will never sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

• Third-Party Service Providers: To facilitate your safari, we may need to share your information with third-party service providers, such as hotels, transport companies, park authorities, or local guides. These providers are required to keep your data confidential and use it only for the purposes of delivering the services you have requested.
• Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal process (such as a court order) or to protect the rights, property, or safety of Nature Bay Safari, its customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and provide you with choices regarding your personal data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and gather information about how you use our services. Cookies are small files stored on your device that help us remember your preferences and customize your experience. For example, cookies help us:

• Understand and analyze how you interact with our website.
• Remember your preferences during and after your visit.
• Improve the overall functionality and performance of our website.

You can control cookies through your browser settings, including disabling them entirely. However, please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Rights Regarding Your Information

As a customer, you have certain rights concerning your personal data, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccuracies or updates to your personal information.
• Deletion: You may request that we delete your personal data, subject to legal or contractual obligations that may require us to retain it.
• Opt-out of Marketing: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.
• Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

To exercise these rights or if you have any questions about the use of your data, please contact us at info@naturebaysafari.com.

7. Children’s Privacy

Nature Bay Safari does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will promptly delete that information. If you believe that we may have collected such information, please contact us at info@naturebaysafari.com.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment gateways or partner websites. Please note that this Privacy Policy applies solely to Nature Bay Safari and does not cover third-party websites. We encourage you to review the privacy policies of any external websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we handle your personal data. We will notify you of any significant changes by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your personal data, or if you wish to exercise your rights, please contact us at:

Nature Bay Safari
Email: info@naturebaysafari.com
Phone: +255 621 837 693
Address: Nature Bay Safari, Serengeti Road, Arusha, Tanzania